Shipping & Returns

Shipping Policy

Each Dead Drop is available for preorder for a limited time. After the preorder window closes, I personally handle the printing or embroidery process before shipping it directly to you. You can find the estimated shipping date for the current drop on the product page.

Return Policy

I am committed to providing high-quality, made-to-order items crafted with care and precision. Because our products are custom-made just for you, we generally do not accept returns or exchanges.

However, we want you to be completely satisfied with your purchase. If there is an issue with your order, such as a defect, damage, or a mistake on our part, please contact us at orders@stillalivesupplyco.com within 7 days of receiving your item.

When reaching out, please include:

  • Your order number
  • A description of the issue
  • Photos of the item, if applicable

We will review your concern promptly and work with you to resolve the issue, whether that involves a replacement, refund, or another solution.

Thank you for supporting Still Alive Supply Co. and understanding our made-to-order process!